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THE KNOWLEDGE IN HOUSE

Knowing me, knowing you

Sue Jennings

March 2013

In a bid to gain a greater understanding of their tenants’ lives ahead of the impending welfare reforms, Leeds Federated Housing has undertaken a major research project involving 1,200 face-to-face interviews.

Police Community Support Officers are integral to the new Moat/AmicusHorizon mediation scheme

Helping neighbours become good friends

Pam Millington

September 2012

Moat and AmicusHorizon have joined forces to create a new mediation service to tackle low-level anti-social behaviour cases. And who better to take on the role of volunteer mediators than staff and residents?

WATMOS Walsall estate

Making Terry proud

Len Duckhouse

July 2012

The art of tenant-led housing management mastered by WATMOS Community Homes in the West Midlands is being passed onto residents of three estates in Lambeth, south London, following a unique transfer.

New awards demonstrate community impact

Tessa Williams

June 2012

The National Housing Federation has replaced the What We Are Proud of Awards with a new scheme for 2012. Here's why housing associations should get involved and details of how to take part.

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