Opinion

A Comms event for tenants

An inaugural CommsHero event for tenants will take place in London on 23 May 2017. Jonathan Lawn, Head of People Services and Communications at Phoenix Community Housing, explains the motivation...

Changing gears on Channel Shift

Channel Shift is often modelled as moving customers from face-to-face and phone based activity to transacting online, usually by using portals and online forms, motivated by the promise of significant...

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