As Arctic weather hits the UK, a leading national housing provider for the over-55’s, is helping ensure that its residents are saving money on their energy bills.
For the fifth successive year, Hanover Housing Association’s Energy Wise service has generated extra income for residents by providing ideas and advice on how they can cut their monthly energy bills and stay warm in winter.
The success is thanks to Hanover’s energy service who have given specialist advice to over 1,400 residents at 170 estates across England. In one case, Hanover’s energy advisor discovered a transposed meter in a resident’s flat which resulted in a refund of £1,600 from the supplier.
In another instance, a resident saved over £800 by using the service. When she moved to her flat her energy supplier did not give her the opportunity to go on a cheaper tariff. After Hanover’s energy expert reviewed the case he managed to reclaim an overpayment along with a claim for a Warm Home Discount.
In respect of the Warm Home Discount, Hanover has helped residents save £31,500 in this winter’s alone and around £53,000 since the Energy Wise service started in 2012.
Nicholas Mills, Energy Advisor at Hanover said: “For several years we have been seeing an increase in the cost of energy prices for consumers. Coupled with higher a cost in living this means housing providers are under pressure to ensure they are delivering the best and most affordable services to residents. By providing additional support in the form of Energy Wise, Hanover is able to help and advise people on how best to maximise their fixed incomes in order to meet the costs of living in later years.”
The energy service also provides free phone help lines to answer queries and gives individual advice to residents. To help reach as many residents as possible, the Energy Wise team has produced a quick guide to energy saving.