Customer Experience Advisors

Alliance Homes
Social Housing
£19,839 - £22,0044 per annum
Monday, 5th August 2019
Closing Date:
Monday, 26th August 2019
Full/Part time
DBS check:
Credit check:

Job Description

Our contact centre is open Monday to Friday – 8:00 – 18:00

Based in Portishead


Are you passionate about helping customers and want to work for an organisation that really makes the difference?


We are currently seeking individuals to express their interest in joining our successful Alliance Contact Team.


Being the first point of contact for all customers and colleagues, you will be at the heart of Alliance Homes Group, providing right first-time solutions and excellent customer service.


In the roles on offer you will take calls from a range of customers, resolving their queries & supporting other colleagues with admin related tasks or you will help coordinate the maintenance works in our homes and work closely with our Home Repairs Team so that they can continue to provide quality repairs.


What does ‘express their interest’ mean?


We have a number of vacancies that arise throughout the year. We are looking to create a ‘Bank of Talent’ of successful candidates who will be kept in our ‘bank’ for six months. We would be looking to fill these vacancies from our ‘bank’.


What do you need to do?


  • Apply for the role by completing the application form (Click ‘Apply’ at the top of the page’).


  • Please ensure you state what days and hours you are available to work.


  • You will then be contacted to advise if you have been shortlisted for an interview or for our ‘Bank of Talent’ where you will be informed when a suitable vacancy that meets your needs arises.


Vacancies currently available


We will be reviewing applications when they come in, to interview for the below positions. Therefore, we would advise to submit your applications as soon as possible:


  • X 1 Permanent Part-Time Position, 22.5 hours per week
  • X 1 FTC Full-Time Position until 6th January 2020, 37 hours per week
  • X 1 FTC Full-Time Position until 26th May 2020, 37 hours per week


Who are we?


Alliance Homes Group currently own and manage around 6,500 homes and employ 500+ staff, have an annual turnover of £40 million and work in partnership with local, regional and national agencies to deliver our services.  We have achieved national, regional and local recognition for our work.


On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!


So…are you ready to bring your AGAME? To find out more, click HERE!


We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.


We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!


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