Neighbourhood Coordinator

PA Housing
Social Housing
£30,996 + £1,875 car allowance per annum
Thursday, 10th October 2019
Closing Date:
Sunday, 27th October 2019
Full Time
DBS check:
Credit check:
Job Ref:

Job Description

Location: Walton on Thames

Salary: £30,996 + £1,875 car allowance per annum         

Hours: 35 hours per week  


PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all.

Our business is built around decades of experience in the social housing sector across the Midlands, London and the South East.  We hold a stock of more than 23,000 homes and employ 600-plus staff.

Our success and plans for the future would not be possible without our dedicated team of staff. Every one of our employees helps to make a positive difference to the lives of our residents.


We are looking for a Neighbourhood Coordinator to join our team in Walton reporting into the Neighbourhood Team Manager and in the role you will;


  • To act as PA Housing’s ambassador, building positive relationships with residents to ensure their homes and local communities are desirable places to live.
  • Taking responsibility for a neighbourhood, liaising with other colleagues to aim for ‘right first time’ resolution of tenancy and estate issues and to lead on building positive communities within their neighbourhood.
  • Complete regular visits to tenants during their Starter Period to encourage positive relationships within their neighbourhood and across PA Housing services.
  • Build strong links with residents and the communities through mobile working, aiming to spend at least 70% of time out in the neighbourhood
  • Lead on community investment and resident involvement work in your neighbourhood utilising support from the resident involvement team.
  • Work closely with the estate services team to deliver effective contractor monitoring and swift resolution to environmental issues such as graffiti and rubbish removal.
  • Identify and refer safeguarding concerns, vulnerable residents, abuse, exploitation and updates on anti-social behaviour to the Tenancy Solutions team.
  • Identifying funding and opportunities to enhance the neighbourhood and communities.


We recognise that people are at the heart of our business and success is dependent on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable all colleagues to fulfil their potential.


We reward our staff for their dedication by offering competitive salaries and an excellent range of employee benefits including:


  • 26 days annual leave entitlement on joining, plus bank holidays, (pro-rated for part time roles)
  • Opportunities to develop your career through training, including gaining professional qualifications, career coaching, mentoring etc.
  • Generous pension scheme
  • Health cash plan
  • Perkbox – High street discounts
  • Health and Wellbeing initiatives

If you require any of the attachments in a different format or you require support with the application process please do not hesitate to contact us either via the email address or phone number below.


This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.


So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.


Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and  what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.


As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from minority groups and with a disability.



Closing date: Midnight, Sunday 27th October 2019


Ref: V3161


To apply for this role please click on the link below;

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