Your role is all about achieving challenging and realistic targets in all aspects of service delivery, including productivity, team and operational development, performance and KPIs, striving to achieve top quartile performance in your work area to be best in class. You’ll have full responsibility and accountability for your work stream and have an amazing opportunity to help shape the future of the organisation and our customer service delivery.
Who are Acis?
We provide homes for people who need them and services to help our customers lead better lives.
We own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day.
This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder.
And we have a distinct way of doing all this. Everything we do is for our customers. We think positively, we try to say ‘yes’ more often, we work collaboratively, we try to overcome any barriers placed in our way, we encourage innovation and, in simple terms, get things done. This is called The Acis Way.
What does a typical day look like for a Planned Maintenance Manager?
- Interpreting data and writing reports for our senior leadership team
- Supporting the senior management team (SMT) in managing and leading the team, face to face and remotely as required
- Applying your strong technical knowledge of building maintenance and capital works to deliver amazing outcomes for our customers
- Ensuring that appropriate liaison arrangements are in place with colleagues in Prime Commercial, Mechanical and Electrical, Repairs and Maintenance, Asset Management and, where necessary, other departments to ensure a consistent approach is maintained in the management of capital works.
- Meeting with your stakeholders to plan, prioritise and land projects within your scope
- Effectively leading, developing and supporting employees on programmed and capital work to ensure the provision of an effective and value for money service
- Completing annual development reviews and setting and agreeing objectives with direct reports within agreed timescales
- Supporting and ensuring team members assess, specify and value the extent of the work to be undertaken through a comprehensive inspection process of each property in full compliance with budgetary and policy constraints
- Effectively managing internal and external client relationships
- Ensuring KPI’s are exceeded and all works are completed on time, within budget and to the agreed standard
- Ensuring full gas, electrical, approved codes of practice and building regulations compliance throughout the area for both employees and sub-contractors
- Developing and implementing policies and standards, which are consistent with recognised good practice
- Providing relief cover for the Repairs and Maintenance and Mechanical and Electrical Managers and providing day to day assistance in all aspects of their role
- Ensuring you and your team respond directly to any customer complaints or issues via our CRM system within agreed and target timescales
- Effectively communications with all customers, colleagues and partners
- Attending local board meetings and working groups
- Working with the Customer Liaison Officers and Supervisors to develop and deliver a first-class customer service
- Attending pre-start meetings and developing programmes of work
- Carrying out health and safety audits on all operatives and sub-contractors at agreed frequencies
- Ensuring all plant and equipment is tested in line with Acis and industry guidance
- Identifying the need for risk assessments, safe systems of work and generate, implement, evaluate and review these in your work area; and maintain records for inspection, supporting and guiding your team to do the same
- Monitoring reportable accidents and investigating these to create improved practices and awareness within organisational timescales
- Managing materials effectively, ensuring delivery times are achieved, storage on site is minimised and orders are placed in a timely, accurate manner
- Regularly benchmarking the service in respect of indicators such as cost, service delivery performance, quality, user satisfaction, and against recognised good practice
- Working with the commercial team to establish the budgetary requirements each year, including those related to materials suppliers and subcontractors
- Monitoring expenditure and reporting these to your SMT member regarding any projected budget under or overspends.
- Complying with financial regulations and contract standing orders.
- Providing out of hours, on call support and guidance to the out of hours contact centre and our on-call supervisors and engineers on a rota basis
The must haves (essential skills)
- A great standard of higher education, holding or working towards a HNC or HND or equivalent in a building services discipline (in a related technical field) with a minimum one years’ experience managing capital investment works or equivalent experiential experience
- A valid Site Manager Safety Training Scheme (SMSTS) or IOSH Managing Safely qualification
- Willingness to learn and manage new work streams as required – we’re all about cross-skilling our people
- Willingness to undertake or work towards the role of principle duty holder for compliance disciplines, which may include competent person schemes such as NICEIC, OFTEC, HETAS, MCS and RECC as required. You enjoy achieving results, realising innovative working practices and seeing your team develop
- Motivating, coaching and supporting your team is what gets you up every day. Nothing makes you happier than seeing someone progress, knowing you helped them get there.
- Clear written and verbal communications skills
- A good knowledge of IT packages such as Microsoft Office
- The ability to lead, direct and develop a multi-disciplined team of both employees and sub-contractors
- Awareness of traditional and modern techniques and materials in your work stream
- The ability to deliver a high level of contract management
- The ability to produce specifications and construction details in a building maintenance context, considering all relevant legislation and provide accurate estimates for the work
- A strong ability to plan work and resources, determine priorities and respond to urgent or emergency situations
- An excellent working knowledge of developing and managing Health, Safety & Environment policies, risk assessment and method statements, statutory and non-statutory legislation, regulations and approved codes of practice.
- Ability to build and maintain constructive relationships and work as part of a team
- Understand the importance of customer service and the ability to maintain positive customer relations
- Resilience. Working in social housing is a challenging but rewarding career. You’ll be helping to bring real change to our customers’ lives.
The added extras (desirable skills)
- A degree in a Building Services discipline or Engineering would be amazing, as would PRINCE2 qualifications
- You’ll have managed multiple projects at the same time, all with budgets of up to £2m
- Accreditation of Temporary Works Coordinator, First Aid at Work and CISRS Basic Scaffold Inspection. Knowledge of domestic and commercial compliance and Gas, OFTEC HEATAS MCS, RECC and NICEIC competent persons schemes
- Hold a black contract manager CSCS or equivalent
- Knowledge of computer aided design (CAD) systems and project management software
- You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.
Being part of the Acis team
- You’ll work from our head office at Acis House in Gainsborough. We might ask you to visit other sites or locations as part of your role and this role will require providing support at both of our offices, primarily in your base location.
- We’re working for our customers between 7am and 7pm Monday – Friday. Most people are here from 8.30am to 5pm (4.30pm on a Friday), but we’re flexible so talk to your line manager to find out the best fit. Your role will also include ‘on call’ elements.
- You’ll work 37 hours each week. We offer flexi-time, so talk to your line manager for more details.
- You’ll get:
- At least 25 days annual leave every year, with bank holidays on top of this.
- An employer matched pension contribution of up to 8%.
- The opportunity to undertake professional training, funded by us.
- This role requires an enhanced DBS check as this role includes working with vulnerable customers
- We like to get face to face with customers and suppliers, so a full driving licence is essential (or full access to a vehicle and driver under a scheme such as Access to Work)
- We like to be smart and safe, so you’ll need to wear smart office clothing at all times.
- We want people to know you, so you’ll work with a variety of people such as; other team members, managers and directors, the Board, our customers, members of the public, contractors, employees from other organisations and so on.
This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the line manager in order to meet the operational needs of the business.
Where a role has different types, the business may at any time ask you to perform the duties of another role type, provided you have the relevant training and skills.
Where applicable, all relevant figures are pro rota for part-time employees.
This is a permanent role