About the role:
This is an exciting opportunity for an individual with a focus on excellent customer service, effective communication, strong leadership and a desire for continuous improvement to supervise a dynamic and motivated support team. We are looking for a Team Supervisor to join our successful Support Team who work in partnership with other highly experienced local and national agencies to help and support vulnerable people enjoy independent and fulfilled lives through housing related support and specialist services.
- Liaise efficiently and effectively with a range of stakeholders and referral agencies
- coordinate and supervise the work of support workers
- support your team to deliver high-quality support and meet individual / team targets
- support frontline delivery
- contribute to service development and continuous improvement
- collate record and report and present performance indicators
- Facilitate and take part in service promotion activities
You will have experience of supervising and developing staff with the ability to support individual and team health, safety and wellbeing.
We are looking for someone who has proven experience of providing support, care or advisory work in a housing, support or health and social care setting, with an awareness of the issues affecting vulnerable people. You will need to have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads.
You will be able to demonstrate a good knowledge of issues that can affect customers in need of support (housing and tenancy law, welfare benefits, isolation, health and social care services, debt management, employment and training etc) alongside a knowledge of safeguarding adults and children and requirements of the Care Act. Managing the risks associated with lone working are also key to this role.
Due to the nature of this role a satisfactory DBS check will be carried out. You will also have a driving licence with access to your own car.
At Alliance Homes, we aim to make a difference to the lives of our customers. We’re a forward thinking and ambitious community-based housing provider. Managing more than 6,500 homes and carrying out maintenance work for more than 8,500 properties, we have a proud history of providing housing related support and homecare services.
We want you to be a part of our success, playing a significant role in achieving our ambitious goals to build 2000 new homes, support 1000 people into employment and help communities to thrive.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access to 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!
If you are interested and ready to bring your AGAME (these are our values), apply today.
We believe in inclusion, equality of opportunity, and understand the value of a diverse mix of talented people and we therefore welcome applicants that would help us to increase our diversity.