The National Housing Maintenance Forum (NHMF) has shared a briefing on best-practice guidelines for social housing asset mangers during the Coronavirus crisis.
The online guidance seeks to support asset managers, landlords, and contractors or in-house repairs teams navigate through repairs and maintenance amid the outbreak.
According to the NHMF, the briefing will be updated in response to any new government advice during a constantly changing situation.
As outlined, the briefing compiled by NHMF adviser Andrew Burke covers answers to key questions being posed by asset managers, including:
- How should emergency and response repairs be handled?
- What procedures should response repairs contractors and teams have in place?
- What approach should be taken in dealing with emergency and response repairs for residents in self-isolation?
- What should landlords with extra care and care homes do?
It also highlights the three things landlords and their contractors should do in light of the COVID-19 restrictions:
- Sign up for the government’s daily Coronavirus alerts to get the latest briefings on this fast-changing situation
- Read the NHMF Q&A
- Establish and document risk-assessed policies and procedures
Under new government guidelines, landlords have been asked to suspend non-urgent repairs appointments and to enable social distancing to reduce any further spread of the virus.
Only emergency lighting, plumbing, and gasworks are to go ahead to prevent harmful risks to customers and stock.
As reported by 24housing, the Chartered Institute of Housing (CIH) has provided information for repairs and maintenance services that are issuing emergency repairs during the Coronavirus outbreak.
NHMF adviser Andrew Burke said: “Our colleagues working across the social housing sector are under unprecedented pressure to ensure tenants and vulnerable groups, including the elderly, stay safe during this crisis.
“It is our role to provide free advice on best practice, so we can play our part in supporting those working on the frontline and ensure their safety is paramount.”
NHMF chair Karl Linder added: “The NHMF has a proud history of providing support to our members.
“With the situation changing daily, we would urge everyone to share best practice and work together to ensure our colleagues continue to deliver vital services to those who are most in need.”
The briefing also includes links to other key free resources for those working across the housing sector in repairs and maintenance roles to ensure staff have access to the latest information.
The full NHMF briefing can be found here.