Curo housing association has announced it is converting its 680 fixed-term tenancies to lifetime contracts.
With most tenants in Curo’s 13,000 homes already benefiting from the security of a lifetime tenancy, the landlord has now decided to convert all fixed-term tenancies in response to customer feedback.
Curo CEO Victor da Cunha said: “We’ve listened to our customers who have fixed-term tenancies with us.
“We’ve heard how important having a long-term tenancy is to feel safe, secure, and be able to put down roots in the local community.
“In direct response to this feedback, we’re moving all our social tenants who currently have fixed-term tenancies onto Assured lifetime tenancies.”
Feedback from Curo residents is said to have been “very positive”, with a tenant in Bath commenting: “Now I’ll be moving onto a lifetime tenancy, I’ve got the security of knowing that if my circumstances changes I’ll always have a roof over my head.
“I can now consider studying for an MA, because if this eventually leads to better paid work I won’t be risking my home.
“A lifetime tenancy means no more uncertainty for me, as it will for many other people too.”
Curo is writing to all tenants on fixed-term tenancies – usually renewed every six years – to explain that when their current tenancy term ends, they will be moved onto a lifetime tenancy.
This will be subject to Curo’s standard tenancy conditions having been met.
Victor da Cunha added: “As a responsible social landlord, we try hard to really listen to and act on the feedback our tenants and other residents give us.
“Moving all our social tenants to lifetime tenancies is just one example of how customer feedback leads to changes for the better.”