Landlords show strong performance against Scottish Social Housing Charter

Regulatory report shows tenant satisfaction is high, with nine in 10 social housing tenants satisfied with overall service.


Scottish social landlords continue to show strong performance across the majority of the Scottish Social Housing Charter standards and outcomes.

This is the main finding of a new report published by the Scottish Housing Regulator.

The report gives the headline findings of its sixth national analysis of landlords’ performance against the Charter.

It shows that overall, landlords continue to perform well in the service areas that matter most to tenants.

Tenant satisfaction remains high, with nine out in 10 social housing tenants satisfied with their landlord’s overall service.

The report comes with a suite of performance information, including a summary report on each landlord’s Charter performance, an online comparison tool, live data tables, and all of the information landlords provided under the Charter.

Landlord reports and comparison tools let tenants find out about their landlord’s performance in the areas tenants said matter most: homes and rents, quality and maintenance, neighbourhoods, tenant satisfaction, and value for money.

Data tables demonstrate how landlords performed against each Charter standard and outcome – pitched as a tool to benchmark performance.

“It’s good to see the continued strong performance from Scotland’s social landlords this year. They maintained performance across the majority of the Charter standards and outcomes and continue to do well in the areas tenants said matter most,” said George Walker, chair of the Scottish Housing Regulator.

“Alongside our national analysis, our landlord reports and comparison tool go live today. These simple tools let tenants find out about and compare their own landlord’s performance against the Charter,” he said.

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