A Customer and Building Safety Seminar has highlighted a need to improve technical competence, experience, data, and processes and to go beyond statutory compliance to deliver safer homes.
Director of Housing Consulting Peter Salisbury, from Manifest, who organised the event, started the afternoon by highlighting why compliance alone is no longer enough.
The conference, which was attended by 15 associations from across the sector, emphasised the need for a ‘holistic approach’ to building safety – moving away from traditional KPI tracking.
Key themes emerging from the discussions throughout the day included:
- To change culture, the housing sector doesn’t need a Cultural change programme – “do the right things and the culture will follow”
- Competence isn’t just about training – “gaining experience in the work with support from experienced people is critical”
- Registered Providers could benefit from greater sharing of skills – “sharing skills and other technical resources could help develop the right people across the sector”
- A holistic approach to building safety is crucial – “traditional KPI tracking on its own is not enough, the safety of each building needs to be considered”
- Getting the right data – “the sector needs to get better at collecting and using relevant data about our buildings”
- The right IT system for the job still isn’t available – “lots of systems do some of what is needed but no one system seems to do it all”
Reflecting on the day, Peter Salisbury from Manifest said: “I am really pleased with how the event went and grateful for everyone’s participation.
“One of the key themes is that Registered Providers need to build on the work they have already done to move towards a culture of building safety.
“Although It is clear to see that a lot of work has been done across our sector, there was agreement that it’s vital to develop skills and competence.
“Most providers struggle to find the right people and as a sector we can start to do a lot more to develop skills and experience to build competence.”