Omfax Systems Ltd
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Established in 1989, Omfax Systems is a specialist supplier of repairs diagnostics and general enquiries for contact centres in the Housing sector.
The Keyfax product suite provides Contact Centre Advisors and online Tenants with a simple way to diagnose the correct service, SOR code and Priority for any repair or enquiry. By providing Dynamic Call Flow Navigation, Keyfax expands advisors’ ability to deal with each and every enquiry. This increases first call resolution rates, improves the accuracy of call outcomes, and helps reduce the costs of everyday service delivery. Keyfax Online enables residents to self-diagnose repairs to their properties and integrates with a wide range of housing management systems, including MS Dynamics CRM offering a seamless service.
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