The service, which is headquartered in Pity Me, provides practical support and advice to individuals who are over 60, disabled or at high risk of falling or are vulnerable in other ways. In particular, it offers a lifeline to members of the community who may need help to live independently, helping them to live safely and comfortably in their own homes for longer.
Over the last 10 years, it has become a trusted and respected handyperson service, supporting over 77,710 customers and completing over 136,000 tasks.
Dave Thatcher, from Bishop Auckland, is a recent customer and is fully behind the team to scoop the award. He said: “It’s a brilliant service. They came round and fixed handrails in the bathroom and made some improvements to the steps in the yard. It means my wife, who has Parkinsons, can get around the house and it’s improved her access to the yard. I couldn’t fault the service, the lads were very good and professional. The Handyperson Service thoroughly deserves the award and I wish them all the best for the finals.”
Service Manager, Steve Errington added: “Being shortlisted for such a prestigious award is truly a testament to the hard work of everyone who works here. From those who take the calls, book the jobs and take queries to the individuals out and about carrying out the work, we have a fantastic team that is dedicated to helping people across County Durham to live independently.
“The team has built up a service that people trust and rely on. What we offer goes beyond just changing a light bulb or putting up shelves. Customers and professionals proactively seek our advice and support and we refer and signpost customers widely to services including Fire Service, Adult Services, Citizens Advice, Alzheimer Society when we identify needs when speaking or visiting customers, helping them to engage with the right services to meet their needs.
“I’m proud of all of the team and delighted that their work has been recognised in a national shortlist of providers. We’re all looking forward to hearing how we get on in the finals.”
Winners will be announced at a ceremony on September 25, 2019 at Central Hall in Westminster.