Cross Keys Homes gets thumbs up from sheltered housing tenants

A staggering 96 per cent of sheltered housing tenants renting from Peterborough’s largest landlord are satisfied with the services provided, a recent independent survey has revealed.

This follows last week’s good news from Cross Keys Homes which revealed that 93 per cent of its general needs’ tenants who live in its houses and flats across the city were also

This survey was sent out to all Cross Keys Homes’ sheltered tenants living in its 29 sheltered housing schemes just before Christmas.

The results revealed that satisfaction with the housing association’s repairs and maintenance service is continuing to perform very well, achieving 93 per cent.

The results also revealed that 96 per cent of sheltered housing tenants are satisfied with the general condition of their property.

Cross Keys Homes’ chief executive, Mick Leggett, (pictured) said: “This year’s sheltered housing results are really pleasing especially as we have made customer service our top

“I would like to thank everyone who took the time to complete this survey for us and I am always heartened and delighted by the compliments we receive back from our sheltered housing tenants
as it proves we are moving in the right direction.”

Cross Keys Homes’ director of operations, Claire Higgins, added: “It’s great to see that the fantastic team work between staff and our sheltered housing resident liaison group,
who represent most sheltered schemes in the city, is working well.

“We are really looking forward to carrying on this good work during 2009.”

This survey was completed by more than 43 per cent of Cross Keys Homes’ sheltered housing tenants.

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