Friendship Care and Housing: Top Rating For Birmingham Care Home

A West Heath Care Home has received a glowing report from regulators, being described as ‘excellent’ by the Commission for Social Care Inspection (CSCI).


Alvechurch Road, which is part of Friendship Care and Housing, underwent a rigorous one day inspection, with CSCI officials looking into every facet of care.

The care home caters for individuals with moderate levels of learning disability between the ages of 45 and 65.

The CSCI grading reflects the high standard of day-to-day support residents receive and the wide range of social and educational activities offered including weekly literacy and numeracy classes at
a local college, day trips and evening activities such as discos and going out for meals.

Beverley Hayles, Registered Care Manager at Alvechurch Road, believes that consistency and consultation with the residents are key to maintaining the home’s high standards: “It’s
great that our efforts have been recognised by the CSCI. We really care about our residents and the quality of the service we provide. By involving them in decisions that affect their everyday
lives we hope to improve their quality of life and promote self esteem.

“The whole team has worked really hard to increase the standard of living we can offer to our residents. We will continue to enhance our services and are already looking to increase the
number of awareness training sessions available to them. These will deal with a range of issues including fire safety training, healthy eating and health and safety.”