Staff at Sanctuary Supported Living’s Ashley Cooper House, which provides 24-hour residential care and support for people with learning disabilities, were praised for responding to residents’ support needs with compassion and for providing “consistent, effective, timely care”.
The care home was assessed across five categories – care, safety, effectiveness, leadership and responsiveness – and achieved ‘Good’ ratings in each of them.
CQC inspectors found that staff were “friendly and caring” and treated residents with dignity and respect. Residents were encouraged to live as independently as possible and were supported to make decisions about their care.
Inspectors also saw that each resident had a nominated keyworker who helped them to create a personalised care plan and work towards their personal short-term and long-term goals.
The CQC report noted that residents who used wheelchairs were able to move around independently, including spending time in the accessible garden, as the service was adapted to their physical needs.
Residents also had support from staff to meet their religious and cultural needs, including visiting a local place of worship and preparing meals according to their religion.
One resident told inspectors that they always felt respected by staff, saying, “they are polite and always ask for permission.”
Another added, “I like the staff, they are helpful and know how to look after me.” One relative of a resident described staff as “like a family” to their loved one.
Local Service Manager, Bea Banda, said, “We’re delighted to receive a ‘Good’ rating from the CQC and particularly pleased that our staff have been recognised in the report for their kind and respectful approach to residents’ care.
“We are committed to helping residents to live as independently as possible and have maximum control of their lives.”