Salvation Army Housing Association’s Bacs Training Improves Communication with Tenants

To help employees understand how the whole Bacs process works, allpay attended SAHA’s offices in Bolton, delivering its bacs-approved training workshop to 8 members of the rents and recovery team.

saha (Salvation Army Housing Association) is a leading provider of residential centres, foyers, supported accommodation, and move-on housing for single & homeless people in the UK.

 

allpay’s relationship with Salvation Army Housing Association (SAHA) began February 2005, allowing the housing provider to collect rent payments via PayPoint and Post Office networks.

 

Since 2008, SAHA have implemented a range of payment services via allpay including Internet, Automated Telephone (IVR), Text, Direct Debits and Callpay – the latter allowing call centre agents to process payments over the phone.   allpay now collects more than £3.5 million for SAHA Per annum.

 

allpay has provided Bacs-Accredited Training since 2017 and supplies 6-hour interactive and tailored training sessions delivered onsite to provide attendees with the knowledge and understanding of the Direct Debit process.   To help employees understand how the whole Bacs process works, allpay attended SAHA’s offices in Bolton, delivering its bacs-approved training workshop to 8 members of the rents and recovery team, providing team members with further knowledge on Bacs processes and reports, paperless set-ups, the Bacs payment cycle and the indemnity claim process.  With SAHA an existing allpay client, this also provided an opportunity for allpay to provide new members of the team with refresher training on the allpay Direct Debit Portal.  As part of the training, allpay provided attendees with their own Bacs reference guide and Bacs workshop booklet – detailing the layout and features of the training.

 

 

Emma Gemmell, Rent Recovery & Allocations Team Leader said: “The Bacs training by allpay was brilliant. It gave me a better understanding of how the whole Direct Debit system works, the legalities and how-to set-up and amend them once in place. Our trainer Jaki was very knowledgeable of the whole system. Being able to understand how Direct Debits work and to be able to relay this not only to my teams but customers is invaluable.”

 

Abbie Fenemore, Bacs Training Attendee said: “Taking part in the allpay training was very beneficial for the role I was in. The training helped build my confidence when setting-up, amending and discussing Direct Debit payments with tenants.  The training was very engaging and informative and widened on my knowledge of Direct Debits and the allpay system itself.  I feel this assisted in fewer mistakes being made and made internal training to future customer service assistants more educational.”

Comments