Westward is pleased to announce that MD Group has been appointed to provide its repairs service from September 2019, following a rigorous procurement process.
MD Group already provides some services to Westward and so we know they are a good and reliable company to work with.
MD Group will be arriving at 4,500 Westward customers’ homes across Devon and Cornwall to carry out repairs, whilst the in-house Westward Property Services team continue to deliver our repairs services in the Torridge area.
Paul Bryan, Deputy Chief Executive of Westward said, “We are delighted to be working with MD Group. This partnership alongside our in-house contracting teams will provide our number one priority residents’ service.
It is vitally important that we work with a partner who shares our values and has a track record of delivering a great customer experience. Getting this service ‘right first time’ means exhibiting the right staff behaviours, keeping everyone safe at all times and delivering high class repair works. We are excited about the potential for this partnership to quickly become the sector’s leading repairs service”.
Jane Nelson, MD Group Managing Director said, “This is a very exciting partnership for us as our two companies share a passion for supporting communities and creating safe and comfortable homes for people who need them. We are very much looking forward to working with Westward over the coming years.”
We would also like to thank Spectrum, the outgoing contractor, for their time spent providing our repairs services to date.
Pictured (from left): MD Group’s Operations Director, Vince Bradbury, Westward’s Deputy Chief Executive, Paul Bryan and MD Group’s Performance Director, Sam Mathews.